progress audio camera moved down camera moved left camera moved right camera moved up free exploration mode guided tour mode hotspot Use the w, a, s, and d keys to move around the 360 degree image. Press the tab key to jump to interactive markers and hotspots. 360 degree image interaction label marker items next pause audio pause video play audio play video previous visited of %count% of %total% step %count% of %total% item step %total% items %total% item progress video video volume %count% of %total% items visited %count% of %total% item visited %count% of %total% visited Accessible text Background audio Keyboard shortcuts Zoom to fit close video settings full-screen video Video Playback Settings Off On Captions video settings mute video Normal pause video picture-in-picture play video Playback Speed video captions playback speed video volume active Alt Check to include Clear and return to menu Close Continue Continue Playback Speed Normal Ctrl Enable keyboard shortcuts Enter Exit Filter FINISH finish Definition definition Glossary Terms hour hours Action Keyboard Shortcuts List keyboard shortcuts Mute / unmute Next Play / pause Previous Replay Shortcut Submit Toggle accessible text Toggle background audio Toggle captions Toggle full-screen Toggle zoom to fit Menu Please rotate your device minute minutes NEXT Next (Ctrl+Alt+Period) Notes Notes Bio More info Captions Send an email PREV Previous (Ctrl+Alt+Comma) Question List Resources resources Restart Resume locked search Sidebar Toggle slide progress Start Course Start Course visited Search... Search in: Search Results second seconds Shift Back to top Slide Text Space Learn More To watch this video, use the preview feature in Storyline 360, upload your published output to a server, publish to Review 360, or switch to static video quality. Streaming video is unavailable for local playback. SUBMIT ALL submit all SUBMIT Hide captions (Ctrl+Alt+C) Show captions (Ctrl+Alt+C) Enter full-screen (Ctrl+Alt+F) Exit full-screen (Ctrl+Alt+F) Mute (Ctrl+Alt+M) Next (Ctrl+Alt+.) Pause (Ctrl+Alt+P) Play (Ctrl+Alt+P) Playback speed Previous (Ctrl+Alt+,) Replay (Ctrl+Alt+R) Search Settings Submit (Ctrl+Alt+S) Unmute (Ctrl+Alt+M) Autoscroll Close Transcript Move window Open Resize window Resume autoscroll Select track Show timestamps Transcripts Options <Document xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"> <Content> <Block> <Style /> <Span Text="No audio."> <Style FontFamily="Rubik" /> </Span> </Block> </Content> </Document> <Document xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"> <Content> <Block> <Style /> <Span Text="Welcome to the FIFA accreditation volunteer training. In this training, you will learn about the rules and responsibilities of the FIFA accreditation volunteer. This learning experience is designed to provide you with all the essential information required for you to become an effective and productive volunteer. 
"> <Style FontFamily="Rubik" /> </Span> </Block> <Block> <Style /> <Span Text="
"> <Style FontFamily="Rubik" /> </Span> </Block> <Block> <Style /> <Span Text="Let’s start! "> <Style FontFamily="Rubik" /> </Span> </Block> </Content> </Document> <Document xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"> <Content> <Block> <Style /> <Span Text="You have just completed five modules. Next, let’s discuss Module 6 - Conflict Resolution and Problem Solving.
"> <Style FontFamily="Rubik" FontSize="12" /> </Span> </Block> <Block> <Style /> <Span Text="
"> <Style FontFamily="Rubik" FontSize="12" /> </Span> </Block> <Block> <Style /> <Span Text="In this module, we will discuss what are challenging conversations and how to prepare for such conversations. We will also discuss how to identify the warning signs for challenging conversations and how we can remove the barriers that we often encounter in such conversations. 
"> <Style FontFamily="Rubik" FontSize="12" /> </Span> </Block> <Block> <Style /> <Span Text="
"> <Style FontFamily="Rubik" FontSize="12" /> </Span> </Block> <Block> <Style /> <Span Text="In this example, we will discuss Topic 2 – Preparing for Challenging Conversations. "> <Style FontFamily="Rubik" FontSize="12" /> </Span> </Block> </Content> </Document> <Document xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"> <Content> <Block> <Style /> <Span Text="In this module, you will gain insight into the complexities of conversations. The module will further explore how you can gear up for difficult discussions and identify the red flags that signal the onset of such dialogues. We will also delve into how you can eliminate obstacles in these conversations. Lastly, we will examine how to navigate through challenging conversations and reach a consensus on future action items. "> <Style FontFamily="Rubik" /> </Span> </Block> </Content> </Document> <Document xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"> <Content> <Block> <Style /> <Span Text="Now, that you understand how conversations can be challenging, let’s now understand how we can prepare for such conversations. How can we lay good foundations and build relationships and have productive conversations.
"> <Style FontFamily="Rubik" /> </Span> </Block> <Block> <Style /> <Span Text="
"> <Style FontFamily="Rubik" /> </Span> </Block> <Block> <Style /> <Span Text="Working as volunteers, you will be coordinating and collaborating with many people from different nations, cultures, and different event teams. There are bound to be occurrences of difference of opinions or minor conflicts that may arise pre, during, or post the event. It will help if you know how to manage these situations.
"> <Style FontFamily="Rubik" /> </Span> </Block> <Block> <Style /> <Span Text="
"> <Style FontFamily="Rubik" /> </Span> </Block> <Block> <Style /> <Span Text="In this section, we will discuss tips on how to develop great relationships, develop trust, and set clear expectations. Click the video icon to know more about these strategies."> <Style FontFamily="Rubik" /> </Span> </Block> </Content> </Document> <Document xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"> <Content> <Block> <Style /> <Span Text="To build good foundations, you will also need to learn to control your emotions. If you see something or hear something, don’t immediately create a story. Your emotional reaction will be driven by the story that you have created. It may not be true or right!
"> <Style FontFamily="Rubik" /> </Span> </Block> <Block> <Style /> <Span Text="
"> <Style FontFamily="Rubik" /> </Span> </Block> <Block> <Style /> <Span Text="Learn to respond and not react. Check all the facts before responding to any “story”."> <Style FontFamily="Rubik" /> </Span> </Block> </Content> </Document> <Document xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"> <Content> <Block> <Style /> <Span Text="You may also negatively react to a situation if you are hungry, angry, lonely, or just tired. Take care of yourself! Have your favourite coffee, read a book, take a break, go for a walk, watch a film or simply write down a gratitude list! Feel better before you plan to have any challenging conversations."> <Style FontFamily="Rubik" /> </Span> </Block> </Content> </Document> <Document xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"> <Content> <Block> <Style /> <Span Text="No audio."> <Style FontFamily="Rubik" /> </Span> </Block> </Content> </Document> <Document xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"> <Content> <Block> <Style /> <Span Text="No audio."> <Style FontFamily="Rubik" /> </Span> </Block> </Content> </Document> <Document xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"> <Content> <Block> <Style /> <Span Text="Let's recap the key points discussed in this module. You understood why sometimes conversations can challenging. You learnt how you can prepare for these challenging conversations by setting clear expectations, taking care of yourself! You learnt the warning signs that can begin challenging conversations. You understood how you can remove barriers before and during these conversations. You learnt how you can have these conversations and agree on action items and be productive!"> <Style FontFamily="Rubik" /> </Span> </Block> </Content> </Document> <Document xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"> <Content> <Block> <Style /> <Span Text="Well Done! 
"> <Style FontFamily="Rubik" FontSize="12" ForegroundColor="lt1,00" LinkColor="lt1,00" /> </Span> </Block> <Block> <Style /> <Span Text="
"> <Style FontFamily="Rubik" FontSize="12" ForegroundColor="lt1,00" LinkColor="lt1,00" /> </Span> </Block> <Block> <Style /> <Span Text="You’ve successfully tackled all nine modules. Now, you’re at the final whistle - the course-end assessment. But don’t worry, this isn’t some gruelling extra time. This assessment is a fun-filled test with game elements. 
"> <Style FontFamily="Rubik" FontSize="12" ForegroundColor="lt1,00" LinkColor="lt1,00" /> </Span> </Block> <Block> <Style /> <Span Text="
"> <Style FontFamily="Rubik" FontSize="12" ForegroundColor="lt1,00" LinkColor="lt1,00" /> </Span> </Block> <Block> <Style LineSpacingRule="Exactly" LineSpacing="25" SpacingAfter="10" /> <Span Text="So, lace up your boots and get ready for an exciting learning showdown!
"> <Style FontFamily="Rubik" FontSize="12" ForegroundColor="lt1,00" LinkColor="lt1,00" /> </Span> </Block> <Block> <Style LineSpacingRule="Exactly" LineSpacing="25" SpacingAfter="10" /> <Span Text="Remember, every match is a chance to learn and grow.
"> <Style FontFamily="Rubik" FontSize="12" ForegroundColor="lt1,00" LinkColor="lt1,00" /> </Span> </Block> <Block> <Style LineSpacingRule="Single" LineSpacing="20" SpacingAfter="10" /> <Span Text="So, take a deep breath, 
"> <Style FontFamily="Rubik" FontSize="12" ForegroundColor="lt1,00" LinkColor="lt1,00" /> </Span> </Block> <Block> <Style LineSpacingRule="Single" LineSpacing="20" SpacingAfter="10" /> <Span Text="aim for the goal, 
"> <Style FontFamily="Rubik" FontSize="12" ForegroundColor="lt1,00" LinkColor="lt1,00" /> </Span> </Block> <Block> <Style LineSpacingRule="Single" LineSpacing="20" SpacingAfter="10" /> <Span Text="and most importantly, 
"> <Style FontFamily="Rubik" FontSize="12" ForegroundColor="lt1,00" LinkColor="lt1,00" /> </Span> </Block> <Block> <Style LineSpacingRule="Single" LineSpacing="20" SpacingAfter="10" /> <Span Text="enjoy the game! 
"> <Style FontFamily="Rubik" FontSize="12" ForegroundColor="lt1,00" LinkColor="lt1,00" /> </Span> </Block> <Block> <Style LineSpacingRule="Single" LineSpacing="20" SpacingAfter="10" /> <Span Text="Good luck! "> <Style FontFamily="Rubik" FontSize="12" ForegroundColor="lt1,00" LinkColor="lt1,00" /> </Span> </Block> </Content> </Document> <Document xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"> <Content> <Block> <Style /> <Span Text="No audio."> <Style FontFamily="Rubik" /> </Span> </Block> </Content> </Document> <Document xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"> <Content> <Block> <Style /> <Span Text="No audio."> <Style FontFamily="Rubik" /> </Span> </Block> </Content> </Document> <Document xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"> <Content> <Block> <Style /> <Span Text="No audio."> <Style FontFamily="Rubik" /> </Span> </Block> </Content> </Document> <Document xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"> <Content> <Block> <Style /> <Span Text="No audio."> <Style FontFamily="Rubik" /> </Span> </Block> </Content> </Document> <Document xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"> <Content> <Block> <Style /> <Span Text="No audio."> <Style FontFamily="Rubik" /> </Span> </Block> </Content> </Document> <Document xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"> <Content> <Block> <Style /> <Span Text="No audio."> <Style FontFamily="Rubik" /> </Span> </Block> </Content> </Document> <Document xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"> <Content> <Block> <Style /> <Span Text="No audio."> <Style FontFamily="Rubik" /> </Span> </Block> </Content> </Document> <Document xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"> <Content> <Block> <Style /> <Span Text="No audio."> <Style FontFamily="Rubik" /> </Span> </Block> </Content> </Document>