ADL SCORM 1.2 <langstring xml:lang="x-none">Customer Service Standards and Business Etiquette</langstring> Customer Service Standards and Business Etiquette Customer Service Standards and Business Etiquette 1 LOMv1.0 Final ADL SCORM 1.2 PT0H0M0S LOMv1.0 yes LOMv1.0 yes Customer Service Standards and Business Etiquette Customer Service Standards and Business Etiquette